Job Code: EE

Member Engagement Director

Category: Membership
Location: East End Y

Job Type: Full-Time


Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff.  Develops, plans and implements new procedures and methods to achieve strategic goals.



The Lake County YMCA is seeking a Member Engagement Director at the East End Y in Madison. The job description and qualifications are listed below. This is a full-time, exempt position. The YMCA is an Equal Opportunity Employer.  Please email cover letter, resume and at least 3 professional references to [email protected] by Friday January 25, 2019.

  1. Works with the director of membership development to implement membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  4. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
  5. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions.
  6. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  7. Leads assigned aspects of the fund-raising campaign.
  8. Participates in staff meetings and/or related meetings.
  1. Bachelor's degree in related field preferred or equivalent combination of education and experience.
  2. Previous supervisory experience in customer service preferred.
  3. Excellent personal computer skills and experience with standard business software.
  4. Ability to relate effectively to diverse groups of people from all social and economic segments
    of the community.


Excellent healthcare package, life insurance, 12% retirement (upon completion of specific requirements), paid vacation, optional dental, and other benefits as listed in the personnel policy.