Jobs
Job Code: WE
Membership Representative
Category: Membership
Location: West End Y
Job Type: Part-Time
Staff Contact: Kathy Spence
Description:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.The
Requirements:
Lake County YMCA is seeking a Membership Representative at the West End Y in Willoughby. The job description and qualifications are listed below. This is a part-time, non-exempt position. The YMCA is an Equal Opportunity Employer. Please express interest to Member Engagement Director, Kathy Spence at [email protected].
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and handles program registration.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- May schedule court reservations, provide rental equipment and sell YMCA merchandise.
- Maintains an accurate inventory and record of daily transactions.
QUALIFICATIONS:
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic
segments of the community - Previous customer service, sales or related experience.
- Basic knowledge of computers.
