Employment Opportunities

Job Code: WE

Membership Representative

Category: Membership
Location: West End Y

Job Type: Part-Time
Staff Contact: Kathy Spence


Delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.The 


Lake County YMCA is seeking a Membership Representative at the West End Y in Willoughby. The job description and qualifications are listed below. This is a part-time, non-exempt position. The YMCA is an Equal Opportunity Employer. Please express interest to Member Engagement Director, Kathy Spence at [email protected].

  1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and handles program registration.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies dealing with member services.
  6. May schedule court reservations, provide rental equipment and sell YMCA merchandise.
  7. Maintains an accurate inventory and record of daily transactions.
  1. Certifications required within 30 days of hire: CPR/AED, and First Aid.
  2. Excellent interpersonal and problem solving skills.
  3. Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community
  4. Previous customer service, sales or related experience.
  5. Basic knowledge of computers.

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