Employment Opportunities

Job Code: WE

Membership Representative

Category: Membership
Location: West End YMCA

Job Type: Part-Time
Staff Contact: Kathy Spence


The Lake County YMCA is seeking a membership representative for the West End YMCA in Willoughby. This is a part time, non-exempt position.

Nights and Weekends, Approximately 20-30 Hours Per Week

Interested? Please click view this job and complete the Employment Interest form by selecting the Want More Info. button located at the bottom of the page or submit a resume outlining qualifications to [email protected]

Applications are being accepted until positions are filled. The YMCA is an Equal Opportunity Employer.



  1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and handles program registration.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies dealing with member services.
  6. May schedule court reservations, provide rental equipment and sell YMCA merchandise.
  7. Maintains an accurate inventory and record of daily transactions.


  1. Certifications required within 30 days of hire: CPR/AED, and First Aid.
  2. Excellent interpersonal and problem solving skills.
  3. Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community
  4. Previous customer service, sales or related experience.
  5. Basic knowledge of computers.

Want More Info?